About Avioza
We are a team of flight compensation specialists dedicated to helping air passengers across Europe claim the compensation they deserve under EU Regulation 261/2004. Since 2020, we have recovered millions of euros for thousands of travellers who were let down by airlines.
Our mission is simple: airlines should not profit from disrupting your travel plans. When they delay, cancel, or overbook your flight, you are owed compensation and we make sure you get it.
Our Story
Avioza was born from a simple frustration: airlines routinely deny passengers the compensation they are legally entitled to. Despite EU Regulation 261/2004 guaranteeing up to €600 for flight disruptions, most travellers either do not know their rights or give up when faced with airline bureaucracy.
We founded Avioza in 2020 to change that. Our mission is to make flight compensation accessible to every passenger in Europe, regardless of language or legal knowledge. We handle the entire claims process, from eligibility assessment to airline negotiation to legal proceedings if necessary.
Today, we serve passengers in over 30 countries and 6 languages, with a team of aviation law specialists, data analysts, and customer support professionals working together to maximise your chances of success.
What sets us apart is our unwavering commitment to passengers. We do not cherry-pick easy claims; we take on challenging cases that other services reject, and we pursue legal action when airlines refuse to pay. Our 98% success rate speaks for itself.
Key Milestones
Avioza founded with a mission to simplify flight compensation claims across Europe
Reached 1,000 successful claims and built partnerships with aviation law firms in 8 countries
Expanded to cover 30+ countries and launched support in 6 European languages
Surpassed €4.5M in total compensation recovered for passengers across the continent
Achieved a 98% success rate with over 15,000 claims processed, becoming a leading claims service
Launched enhanced legal partnerships and expanded coverage to additional EEA destinations
Our Mission & Approach
We exist to level the playing field between airlines and passengers.
Our Mission
To ensure every air passenger in Europe can exercise their legal right to compensation when airlines disrupt their travel. No one should be denied what they are owed simply because the process is complex.
No Win, No Fee Promise
We believe in putting our money where our mouth is. If we cannot recover your compensation, you pay nothing. We absorb all costs, including legal fees. Our 25% commission is only charged on successful claims.
Education & Transparency
We publish comprehensive guides on passenger rights, court cases, and airline practices. We want passengers to understand their rights even if they choose not to use our service. Knowledge is power.
Legal Expertise
Our team includes aviation law specialists with deep knowledge of EU261/2004, relevant ECJ case law, and national enforcement procedures across Europe. We know the law inside and out.
Professional Persistence
Airlines reject over 60% of valid claims on first attempt, hoping passengers will give up. We never give up. We escalate to enforcement bodies and courts when necessary, at no extra cost to you.
Pan-European Coverage
We serve passengers across all 27 EU member states plus Norway, Iceland, Switzerland, and the UK. Our multilingual team communicates in English, German, French, Spanish, Italian, and Dutch.
Our Values
These principles guide everything we do at Avioza.
Transparency
No hidden fees, no surprises. You only pay our 25% commission when we successfully recover your compensation. If we don't win, you pay nothing.
Passenger Rights Advocacy
We believe every air passenger deserves fair treatment. We fight to ensure airlines uphold EU Regulation 261/2004 and compensate passengers for disruptions.
No Win, No Fee
Our risk-free model means you never pay out of pocket. We cover all legal costs and only earn when you receive your compensation.
Customer First
Our multilingual team supports passengers across Europe. We keep you informed at every step and handle all communication with the airline on your behalf.
Our Team
A dedicated team of aviation law experts, data specialists, and customer advocates working across Europe to protect your rights.
Legal Team
Aviation law specialists with deep expertise in EU261/2004 and national enforcement bodies across Europe. They have handled thousands of claims and know exactly how to counter airline defence strategies.
10+ years combined experienceCustomer Support
Multilingual support team fluent in English, German, French, Spanish, Italian, and Dutch. They keep you informed at every step and ensure your questions are answered promptly.
6 languages supportedClaims Processing
Data-driven analysts who assess eligibility, track flights in real time, and optimise claim outcomes using proprietary tools and airline performance databases.
15,000+ claims processedWhy Choose Avioza?
We are not just another claims company. Here is what makes working with us different.
The Law That Protects You
EU Regulation 261/2004 is one of the strongest passenger protection laws in the world. It entitles air travellers to compensation of up to €600 when airlines delay, cancel, or overbook flights. The regulation applies to all flights departing from EU airports and to EU-based airlines arriving in the EU.
Despite being law since 2005, airlines continue to reject valid claims or make the process so difficult that passengers give up. Studies show that airlines reject over 60% of valid claims on first attempt. That is where Avioza steps in. We have the legal expertise, the persistence, and the resources to fight for your rights.
Landmark European Court of Justice rulings have strengthened passenger rights over the years, including the pivotal Sturgeon v Condor decision that extended compensation rights to delayed passengers and the Wallentin-Hermann ruling that established technical faults are not extraordinary circumstances.
Flights under 1,500 km
e.g., London to Paris
Flights 1,500 - 3,500 km
e.g., Berlin to Madrid
Flights over 3,500 km
e.g., Amsterdam to New York
Ready to Claim Your Compensation?
It takes less than 3 minutes to check. No win, no fee.